General Terms & Conditions

  1. Definitions: The company Herdani SRL will hereafter be referred to as "We" or "Our". "Customer" refers to an individual or entity who orders a product from us.
  2. Product: We provide personalized wooden plaques with a single embossed word as per the customer's preference. The dimensions are 150mm x 92mm x 18mm.
  3. Ordering: Customers can order through our website by selecting their preferred word. All orders are subject to our acceptance and availability of the product.
  4. Pricing: All prices are stated on our website. We reserve the right to change prices at any time without notice.
  5. Product Limitations: Our online customization tool is designed to provide a visual representation of your customized product. However, due to the unique nature of each piece of wood and the customization process, there may be instances where the actual product cannot exactly match the output of the online tool. In such cases, we will contact you via email before starting the work to discuss the situation and explore possible solutions. Your order will not proceed until we have agreed upon a resolution.
  6. Payment: Payment is required at the time of purchase, and the order will not be processed until payment has been received in full.
  7. Shipping: We will ship your product to the address provided during the order process. Shipping times are estimates and are not guaranteed.
  8. Returns and Refunds: Customized products cannot be returned or refunded unless they are defective. If your product arrives damaged or defective, please contact us immediately.
  9. Limitation of Liability: We are not liable for any indirect, special, incidental, or consequential damages that may arise in relation to our products.
  10. Intellectual Property: All content on our website is owned by us and is protected by intellectual property laws.
  11. Changes to Terms: We reserve the right to modify these terms at any time.
  12. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the location of our business, Brussels, Belgium.